Privacy Policy
Contact Information
Aegis Counsel
18 Chancery Court
Manchester M2 4WQ
United Kingdom
Email: info@domain.com
Our Commitment to Data Protection
At Aegis Counsel, we take your privacy seriously and are committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information when you interact with our website and services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in all our data processing activities. This policy is designed to be transparent and help you understand your rights regarding your personal information.
Last updated: December 2025
Information We Collect
Personal Information You Provide
When you contact us or use our services, we may collect:
- • Your name and contact details (email address, phone number, postal address)
- • Information about your pension arrangements and concerns
- • Details relevant to your legal enquiry or case
- • Correspondence and communications with our team
- • Payment and billing information when engaging our services
Information Collected Automatically
When you visit our website, we automatically collect:
- • Technical information including IP address, browser type, and device information
- • Usage data such as pages visited, time spent on pages, and navigation patterns
- • Referral sources and how you found our website
- • Cookies and similar tracking technologies (see our Cookie Policy for details)
Legal Basis for Processing
We process your personal data under the following legal grounds:
- • Consent: When you provide explicit consent for specific purposes
- • Contract: To fulfill our contractual obligations when providing legal services
- • Legal Obligation: To comply with legal and regulatory requirements
- • Legitimate Interests: For business operations and service improvement, balanced against your rights
How We Use Your Information
We use your personal data for the following purposes:
Providing Legal Services
- • Responding to your enquiries and providing initial consultations
- • Delivering the legal services you have engaged us to provide
- • Managing your case and maintaining accurate records
- • Communicating with you about your matter
Business Operations
- • Processing payments and maintaining financial records
- • Complying with professional and legal obligations
- • Managing and improving our website and services
- • Protecting against fraud and security threats
Marketing Communications
- • Sending information about our services (only with your consent)
- • Providing updates on legal developments relevant to pension matters
- • You can opt out of marketing communications at any time
Data Sharing
We may share your personal data with:
- • Third-party service providers who assist with our operations (subject to confidentiality agreements)
- • Professional advisers and regulatory bodies when required by law
- • Pension providers, trustees, or other parties involved in your case (with your consent)
- • We never sell your personal data to third parties
Data Retention Periods
We retain your personal data only for as long as necessary:
- • Client files: We retain case files for seven years following completion of the matter, in line with professional obligations
- • Financial records: Maintained for six years to comply with tax and accounting requirements
- • Marketing data: Until you withdraw consent or request deletion
- • Website analytics: Anonymized data may be retained for statistical purposes
How We Protect Your Data
Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
- • Secure encrypted connections for data transmission
- • Access controls ensuring only authorized personnel can access personal data
- • Regular security assessments and updates to our systems
- • Staff training on data protection and confidentiality
- • Secure backup and disaster recovery procedures
Data Breach Procedures
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:
- • Notify the Information Commissioner's Office within 72 hours
- • Inform affected individuals without undue delay
- • Take immediate steps to contain and remediate the breach
- • Document the breach and our response in accordance with UK GDPR requirements
Your Rights
Under UK data protection law, you have the following rights:
Right to Access
You can request a copy of the personal data we hold about you. We will provide this free of charge within one month.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you can request corrections.
Right to Erasure
You can request deletion of your personal data in certain circumstances, subject to our legal and professional obligations.
Right to Restrict Processing
You can ask us to limit how we use your data while we resolve any concerns you have raised.
Right to Data Portability
You can request your data in a structured, commonly used format for transfer to another service provider.
Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details provided at the top of this policy. We may need to verify your identity before processing your request.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided above. We will process your request promptly.
Complaints and Concerns
If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.